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Contact Us

At Coin Pusher, we understand the importance of accessible and responsive customer support. We strive to provide comprehensive assistance for your queries, ensuring that you have a seamless experience with our platform.

Available Support Channels

You can reach out to us through various channels depending on your specific needs:

  • Our live chat is available 24/7, offering real-time support during peak hours and beyond. This service allows for immediate assistance with general inquiries or issues.
  • You may also submit a request via email using our designated support address. Please note that response times may vary based on the volume of incoming queries.

Help-Centre and FAQ Access

To facilitate self-service, we provide an extensive help centre where you can find answers to frequently asked questions. This resource covers a wide range of topics related to account management, responsible gambling practices, technical issues, and more.

Verification or Account-Help Support

If you require assistance with verifying your account or resolving any other account-related concerns, please don't hesitate to contact our support team via live chat or email.

Responsible Gambling Assistance

We are committed to providing a safe gaming environment for all users. If you need guidance on responsible gambling practices or wish to discuss any personal issues related to this topic, we encourage you to reach out to us.

Technical Support and Complaint Handling

For technical queries or concerns regarding the functionality of our platform, please use our live chat service. If your issue persists after initial support assistance, feel free to escalate it via email.

General Support Workflow and Response Expectations

Our dedicated team operates during standard office hours (Monday through Friday from 09:00 AM GMT to 18:00 PM GMT), though we strive for responses outside these times where feasible. While our aim is to resolve issues as efficiently as possible, please allow a minimum of two working days for comprehensive inquiries.

Self-Service Options and Availability

To minimize wait times, you can proactively utilize self-service help options on the Coin Pusher platform. These include an extensive FAQ section within our website's footer area and assistance via live chat for immediate queries during regular office hours or beyond when feasible due to volume.

We appreciate your patience in understanding response-time differences based on the nature of your query.